Shipping Policy

1. Shipping Overview

We ship mirrors worldwide directly from our factory and fulfillment partners to ensure safe, efficient, and cost-effective delivery.

Our shipping services support:

  • Ready-to-ship mirrors for online purchase

  • Wholesale mirror orders with fast checkout

  • Secure packaging with breakage protection

We are committed to delivering mirrors safely, transparently, and reliably.

2. Shipping Destinations

We currently ship to most countries and regions, including but not limited to:

  • North America

  • Europe

  • Australia

  • Middle East

  • Asia-Pacific

If your country is not available at checkout, please contact us for a customized shipping solution.

3. Order Processing Time

  • Ready-to-ship mirrors:
    Orders are processed within 2–5 business days after payment confirmation.

  • Wholesale orders:
    Processing time depends on order quantity and specifications, typically 5–10 business days.

Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Methods & Delivery Time

Shipping methods are selected based on mirror size, weight, and destination:

Shipping MethodEstimated Delivery Time
Express Shipping5–10 business days
Standard Shipping10–25 business days
Sea Freight (Wholesale)30–45 business days

Please note that delivery times are estimates and may vary due to customs clearance or local conditions.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Mirror size & weight

  • Shipping method

For wholesale or bulk orders, shipping fees may be quoted separately to ensure optimal cost efficiency.

6. Ready-to-Ship vs Wholesale Orders

Ready-to-Ship Mirrors

  • Suitable for individual buyers, designers, and studios

  • Available for direct online checkout

  • Shipped from stocked inventory

Wholesale Orders

  • Ideal for retailers, distributors, hotels, and project buyers

  • Support fast wholesale ordering

  • Custom packaging and pallet shipping available

If you are unsure which option fits your needs, our team is happy to assist.

7. Damaged or Broken Mirror Policy

We understand mirrors are fragile — your order is fully protected.

If your mirror arrives damaged:

  1. Please contact us within 48 hours of delivery

  2. Provide photos of:

    • The damaged mirror

    • Outer and inner packaging

  3. We will offer one of the following solutions:

    • Free replacement

    • Refund

    • Partial refund based on your preference

No extra insurance purchase is required.
Breakage protection is included by default.

8. Customs, Duties & Taxes

  • Customs duties, import taxes, and VAT are determined by your local authorities

  • These charges are not included unless otherwise stated

  • Buyers are responsible for any applicable customs fees

We will provide all necessary shipping documents to support smooth customs clearance.

9. Order Tracking

Once your order ships, you will receive:

  • A confirmation email

  • A tracking number (if applicable)

Tracking updates may take 24–72 hours to appear after shipment.

10. Special Notes for Custom & Concept Products

Some mirrors displayed on our site are:

  • Concept designs

  • Trend validation products

  • Early-stage development models

Shipping timelines for these products may vary and will be clearly communicated before order confirmation.

Your feedback and participation help shape our future product lines.

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